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Refund Policy

 
We hope that all of your eBay for Charity transactions are successful. However, we know from experience that sometimes transactions on eBay aren't completed as intended. To protect community sellers in such cases, we may offer you a donation refund (if you have already made your donation) or we may forgive your donation (if you have not yet paid).
Donation refunds are governed by the following rules:
  • There are two circumstances when a refund is possible: 
  •      If you have an unpaid item transaction on eBay (non-paying bidder).
  •      If you and the buyer mutually agreed to terminate the transaction.
  • You must request a refund donation when you open an unpaid item case with eBay using the Resolution Centre.
  • You must submit your request via the eBay Resolution Centre within 45 days of the end of your listing.
  • Once we verify with eBay that your Final Value Fee were credited we'll approve your donation refund.
  • Refunds are returned to the original method of payment. 
  • If you tick the "I will not need a refund from PayPal Giving Fund" declaration when making your donation, you will not be eligible to request or receive a refund in any case.
  • How to request a donation refund
  • Donate Now refunds
  • Refunds are not available for donations made through Donate Now.  However, our Community Care team can help research and resolve issues that arise with these transactions.
  • Give at Checkout refunds
  • If you did not intentionally tick the donation box at eBay checkout, you can go through the dispute process with PayPal to reclaim your donation. Log in to PayPal and visit the Resolution Centre to do this.